Managing quality customer service : a practical guide for establishing a service operation / / William B. Martin.
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Superior document: | Fifty-Minute series |
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: | |
TeilnehmendeR: | |
Year of Publication: | 1989 |
Language: | English |
Series: | Fifty-Minute series.
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Online Access: | |
Physical Description: | viii, 94 p. :; ill. |
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