The V-Modle of service quality : : an exploration of African customer service delivery metrics / / by Grafton Whyte.
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| Place / Publishing House: | United Kingdom : : Emerald Publishing,, 2018. |
| Year of Publication: | 2018 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (157 pages) |
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| ISBN: | 9781787696068 9781787696037 (ebook) |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | by Grafton Whyte. |