The V-Modle of service quality : : an exploration of African customer service delivery metrics / / by Grafton Whyte.
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| Place / Publishing House: | United Kingdom : : Emerald Publishing,, 2018. |
| Year of Publication: | 2018 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (157 pages) |
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| 003 | MiAaPQ | ||
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| 006 | m o d | | ||
| 007 | cr cnu|||||||| | ||
| 008 | 181105s2018 enk o 000 0 eng d | ||
| 020 | |z 9781787696068 | ||
| 020 | |a 9781787696037 (e-book) | ||
| 035 | |a (MiAaPQ)5005550852 | ||
| 035 | |a (Au-PeEL)EBL5550852 | ||
| 035 | |a (CaPaEBR)ebr11622689 | ||
| 035 | |a (OCoLC)1056779276 | ||
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| 043 | |a f------ | ||
| 050 | 4 | |a HF5415.5 |b .W498 2018 | |
| 082 | 0 | |a 658.812 |2 23 | |
| 100 | 1 | |a Whyte, Grafton, |e author. | |
| 245 | 1 | 4 | |a The V-Modle of service quality : |b an exploration of African customer service delivery metrics / |c by Grafton Whyte. |
| 264 | 1 | |a United Kingdom : |b Emerald Publishing, |c 2018. | |
| 300 | |a 1 online resource (157 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |z Africa. | |
| 650 | 0 | |a Customer relations |z Africa |x Management. | |
| 655 | 4 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Whyte, Grafton. |t V-Modle of service quality : an exploration of African customer service delivery metrics. |d United Kingdom : Emerald Publishing, c2018 |h 157 pages |z 9781787696068 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5550852 |z Click to View |