Managing quality customer service : a practical guide for establishing a service operation / / William B. Martin.
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| Superior document: | Fifty-Minute series |
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| Year of Publication: | 1989 |
| Language: | English |
| Series: | Fifty-Minute series.
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| Online Access: | |
| Physical Description: | viii, 94 p. :; ill. |
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| Bibliography: | Includes bibliographical references. |
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| ISBN: | 0931961831 |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | William B. Martin. |