Service design for business : : a practical guide to optimizing the customer experience / / Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.

• VerfasserIn: Reason, Ben, 1972-; Lvlie, Lavrans, 1969-; Flu, Melvin Brand, 1966-
• TeilnehmendeR: Lvlie, Lavrans, 1969-; Flu, Melvin Brand, 1966-; Lai, Wendy,; Gates, Melissa,; Leeuvan, Wendy Van,
• Place / Publishing House: Hoboken, New Jersey : : Wiley,, 2016.; 2016
• Year of Publication: 2016
• Language: English
• Physical Description: 1 online resource (161 pages) :; illustrations (some color)
• Notes: Includes index.
• ISBN: 9781119176541; 9781118988923; 9781118988947
• Hierarchical level: Monograph
• Statement of Responsibility: Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.