Service design for business : : a practical guide to optimizing the customer experience / / Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.
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| Place / Publishing House: | Hoboken, New Jersey : : Wiley,, 2016. 2016 |
| Year of Publication: | 2016 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (161 pages) :; illustrations (some color) |
| Notes: | Includes index. |
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