Managing quality customer service : a practical guide for establishing a service operation / / William B. Martin.
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| Superior document: | Fifty-Minute series |
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| TeilnehmendeR: | |
| Year of Publication: | 1989 |
| Language: | English |
| Series: | Fifty-Minute series.
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| Online Access: | |
| Physical Description: | viii, 94 p. :; ill. |
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| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 040811s1989 caua gsb 000 0 eng d | ||
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| 035 | |a (MiAaPQ)5003116953 | ||
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| 035 | |a (OCoLC)922967044 | ||
| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .M37 1989 | |
| 100 | 1 | |a Martin, William B. | |
| 245 | 1 | 0 | |a Managing quality customer service |h [electronic resource] : |b a practical guide for establishing a service operation / |c William B. Martin. |
| 260 | |a Los Altos, Calif. : |b Crisp, |c c1989. | ||
| 300 | |a viii, 94 p. : |b ill. | ||
| 490 | 1 | |a Fifty-Minute series | |
| 504 | |a Includes bibliographical references. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 4 | |a Electronic books. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a Fifty-Minute series. | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3116953 |z Click to View |