Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / / John A. Goodman.
Saved in:
| : | |
|---|---|
| TeilnehmendeR: | |
| Year of Publication: | 2009 |
| Language: | English |
| Online Access: | |
| Physical Description: | xiv, 256 p. :; ill. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Bibliography: | Includes bibliographical references and index. |
|---|---|
| ISBN: | 9780814413333 0814413331 |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | John A. Goodman. |