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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / / John A. Goodman.

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Bibliographic Details
:	ProQuest (Firm) Goodman, John A.
TeilnehmendeR:	ProQuest (Firm)
Year of Publication:	2009
Language:	English
Online Access:	https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=434996
Physical Description:	xiv, 256 p. :; ill.
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spelling	Goodman, John A. Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman. New York : AMACOM, c2009. xiv, 256 p. : ill. Includes bibliographical references and index. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer services. Customer relations Management. Electronic books. ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=434996 Click to View
language	English
format	Electronic eBook
author	Goodman, John A.
spellingShingle	Goodman, John A. Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
author_facet	Goodman, John A. ProQuest (Firm) ProQuest (Firm)
author_variant	j a g ja jag
author2	ProQuest (Firm)
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author_corporate	ProQuest (Firm)
author_sort	Goodman, John A.
title	Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
title_sub	managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
title_full	Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
title_fullStr	Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
title_full_unstemmed	Strategic customer service [electronic resource] : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
title_auth	Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
title_new	Strategic customer service
title_sort	strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
publisher	AMACOM,
publishDate	2009
physical	xiv, 256 p. : ill.
callnumber-first	H - Social Science
callnumber-subject	HF - Commerce
callnumber-label	HF5415
callnumber-sort	HF 45415.5 G672 42009
genre	Electronic books.
genre_facet	Electronic books.
url	https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=434996
illustrated	Illustrated
dewey-hundreds	600 - Technology
dewey-tens	650 - Management & public relations
dewey-ones	658 - General management
dewey-full	658.8/12
dewey-sort	3658.8 212
dewey-raw	658.8/12
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oclc_num	404277239
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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / / John A. Goodman.

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