What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher.
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| TeilnehmendeR: | |
| Year of Publication: | 2008 |
| Language: | English |
| Online Access: | |
| Physical Description: | xiv, 111 p. :; ill. |
| Notes: | Includes index. |
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| ISBN: | 9780814410554 0814410553 |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | Richard S. Gallagher. |