What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher.
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Year of Publication: | 2008 |
Language: | English |
Online Access: | |
Physical Description: | xiv, 111 p. :; ill. |
Notes: | Includes index. |
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050 | 4 | |a HF5415.5 |b .G353 2008 | |
082 | 0 | 4 | |a 658.8/12 |2 22 |
100 | 1 | |a Gallagher, Richard S. | |
245 | 1 | 0 | |a What to say to a porcupine |h [electronic resource] : |b 20 humorous tales that get to the heart of great customer service / |c Richard S. Gallagher. |
260 | |a New York : |b American Management Association, |c c2008. | ||
300 | |a xiv, 111 p. : |b ill. | ||
500 | |a Includes index. | ||
533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Customer services |v Humor. | |
650 | 0 | |a Customer services |x Management |v Humor. | |
650 | 0 | |a Customer relations |v Humor. | |
655 | 4 | |a Electronic books. | |
710 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=408807 |z Click to View |