Service recovery and service continuity / guest editors Steve Baron, Kim Harris and Dominic Elliott.
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Year of Publication: | 2005 |
Language: | English |
Series: | Journal of services marketing ;
v.19, no. 5 |
Online Access: | |
Physical Description: | 100 p. |
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ISBN: | 1845445864 |
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Hierarchical level: | Monograph |
Statement of Responsibility: | guest editors Steve Baron, Kim Harris and Dominic Elliott. |