Service recovery and service continuity / guest editors Steve Baron, Kim Harris and Dominic Elliott.
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| TeilnehmendeR: | |
| Year of Publication: | 2005 |
| Language: | English |
| Series: | Journal of services marketing ;
v.19, no. 5 |
| Online Access: | |
| Physical Description: | 100 p. |
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| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .S478 2005 | |
| 245 | 0 | 0 | |a Service recovery and service continuity |h [electronic resource] / |c guest editors Steve Baron, Kim Harris and Dominic Elliott. |
| 260 | |a Bradford, England : |b Emerald Group Publishing, |c c2005. | ||
| 300 | |a 100 p. | ||
| 490 | 0 | |a Journal of services marketing ; |v v.19, no. 5 | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Baron, Steve. | |
| 700 | 1 | |a Elliott, Dominic. | |
| 700 | 1 | |a Harris, Kim. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=254020 |z Click to View |