Service recovery and service continuity

Service recovery and service continuity / guest editors Steve Baron, Kim Harris and Dominic Elliott.

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ProQuest (Firm)
TeilnehmendeR:
Baron, Steve.
Elliott, Dominic.
Harris, Kim.
ProQuest (Firm)
Year of Publication:2005
Language:English
Series:Journal of services marketing ; v.19, no. 5
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Physical Description:100 p.
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spelling Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
Bradford, England : Emerald Group Publishing, c2005.
100 p.
Journal of services marketing ; v.19, no. 5
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer relations.
Customer services.
Electronic books.
Baron, Steve.
Elliott, Dominic.
Harris, Kim.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=254020 Click to View
language English
format Electronic
eBook
author2 Baron, Steve.
Elliott, Dominic.
Harris, Kim.
ProQuest (Firm)
author_facet Baron, Steve.
Elliott, Dominic.
Harris, Kim.
ProQuest (Firm)
ProQuest (Firm)
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d e de
k h kh
author2_role TeilnehmendeR
TeilnehmendeR
TeilnehmendeR
TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Baron, Steve.
title Service recovery and service continuity
spellingShingle Service recovery and service continuity
Journal of services marketing ;
title_full Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
title_fullStr Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
title_full_unstemmed Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott.
title_auth Service recovery and service continuity
title_new Service recovery and service continuity
title_sort service recovery and service continuity
series Journal of services marketing ;
series2 Journal of services marketing ;
publisher Emerald Group Publishing,
publishDate 2005
physical 100 p.
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 S478 42005
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=254020
illustrated Not Illustrated
oclc_num 133163717
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is_hierarchy_title Service recovery and service continuity
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