America's service meltdown : restoring service excellence in the age of the customer / / Raul Pupo.
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| Year of Publication: | 2010 |
| Language: | English |
| Online Access: | |
| Physical Description: | xxiii, 167 p. |
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| Bibliography: | Includes bibliographical references (p. [155]-160) and index. |
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| ISBN: | 9780313386022 0313386021 9780313386039 031338603X |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Raul Pupo. |