America's service meltdown : restoring service excellence in the age of the customer / / Raul Pupo.
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Year of Publication: | 2010 |
Language: | English |
Online Access: | |
Physical Description: | xxiii, 167 p. |
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050 | 4 | |a HF5415.5 |b .P87 2010 | |
082 | 0 | 4 | |a 658.8/12 |2 22 |
100 | 1 | |a Pupo, Raul. | |
245 | 1 | 0 | |a America's service meltdown |h [electronic resource] : |b restoring service excellence in the age of the customer / |c Raul Pupo. |
260 | |a Santa Barbara, Calif. : |b Praeger/ABC-CLIO, |c c2010. | ||
300 | |a xxiii, 167 p. | ||
504 | |a Includes bibliographical references (p. [155]-160) and index. | ||
533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Customer services |z United States. | |
650 | 0 | |a Customer relations |z United States. | |
655 | 4 | |a Electronic books. | |
710 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=801152 |z Click to View |