America's service meltdown : restoring service excellence in the age of the customer /

America's service meltdown : restoring service excellence in the age of the customer / / Raul Pupo.

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ProQuest (Firm)
Pupo, Raul.
TeilnehmendeR:
ProQuest (Firm)
Year of Publication:2010
Language:English
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Physical Description:xxiii, 167 p.
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record_format marc
spelling Pupo, Raul.
America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010.
xxiii, 167 p.
Includes bibliographical references (p. [155]-160) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services United States.
Customer relations United States.
Electronic books.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=801152 Click to View
language English
format Electronic
eBook
author Pupo, Raul.
spellingShingle Pupo, Raul.
America's service meltdown restoring service excellence in the age of the customer /
author_facet Pupo, Raul.
ProQuest (Firm)
ProQuest (Firm)
author_variant r p rp
author2 ProQuest (Firm)
author2_role TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Pupo, Raul.
title America's service meltdown restoring service excellence in the age of the customer /
title_sub restoring service excellence in the age of the customer /
title_full America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
title_fullStr America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
title_full_unstemmed America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.
title_auth America's service meltdown restoring service excellence in the age of the customer /
title_new America's service meltdown
title_sort america's service meltdown restoring service excellence in the age of the customer /
publisher Praeger/ABC-CLIO,
publishDate 2010
physical xxiii, 167 p.
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 P87 42010
genre Electronic books.
genre_facet Electronic books.
geographic_facet United States.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=801152
illustrated Not Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 707718123
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