Service quality : research perspectives / / Benjamin Schneider, Susan S. White.
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| Superior document: | Foundations for organizational science |
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| Year of Publication: | 2004 |
| Language: | English |
| Series: | Foundations for organizational science.
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| Online Access: | |
| Physical Description: | xiii, 185 p. :; ill. |
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| Bibliography: | Includes bibliographical references and indexes. |
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| ISBN: | 076192146X (Cloth) 0761921478 (Pbk.) |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Benjamin Schneider, Susan S. White. |