Service quality : research perspectives / / Benjamin Schneider, Susan S. White.
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| Superior document: | Foundations for organizational science |
|---|---|
| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2004 |
| Language: | English |
| Series: | Foundations for organizational science.
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| Online Access: | |
| Physical Description: | xiii, 185 p. :; ill. |
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| 050 | 4 | |a HF5415.5 |b .S338 2004 | |
| 100 | 1 | |a Schneider, Benjamin, |d 1938- | |
| 245 | 1 | 0 | |a Service quality |h [electronic resource] : |b research perspectives / |c Benjamin Schneider, Susan S. White. |
| 260 | |a Thousand Oaks, Calif. : |b Sage Publications, |c c2004. | ||
| 300 | |a xiii, 185 p. : |b ill. | ||
| 490 | 1 | |a Foundations for organizational science | |
| 504 | |a Includes bibliographical references and indexes. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Quality control |x Research. | |
| 650 | 0 | |a Customer services |x Management |x Research. | |
| 650 | 0 | |a Consumer satisfaction |x Research. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a White, Susan S. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a Foundations for organizational science. | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=996595 |z Click to View |