Innovation and quality improvement in service organizations / guest editors, Alison M. Dean and Ross L. Chapman.
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| TeilnehmendeR: | |
| Year of Publication: | 2002 |
| Language: | English |
| Series: | Managing service quality ;
v.12, no. 6 |
| Online Access: | |
| Physical Description: | 103 p. |
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| ISBN: | 0861767659 |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | guest editors, Alison M. Dean and Ross L. Chapman. |