Innovation and quality improvement in service organizations / guest editors, Alison M. Dean and Ross L. Chapman.
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| TeilnehmendeR: | |
| Year of Publication: | 2002 |
| Language: | English |
| Series: | Managing service quality ;
v.12, no. 6 |
| Online Access: | |
| Physical Description: | 103 p. |
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| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .I66 2002 | |
| 245 | 0 | 0 | |a Innovation and quality improvement in service organizations |h [electronic resource] / |c guest editors, Alison M. Dean and Ross L. Chapman. |
| 260 | |a Bradford, England : |b Emerald Group Publishing, |c c2002. | ||
| 300 | |a 103 p. | ||
| 490 | 0 | |a Managing service quality ; |v v.12, no. 6 | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer services |x Quality control. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Chapman, R. L. |q (Ross L.) | |
| 700 | 1 | |a Dean, Alison M. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=232304 |z Click to View |