Innovation and quality improvement in service organizations

Innovation and quality improvement in service organizations / guest editors, Alison M. Dean and Ross L. Chapman.

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ProQuest (Firm)
TeilnehmendeR:
Chapman, R. L.
Dean, Alison M.
ProQuest (Firm)
Year of Publication:2002
Language:English
Series:Managing service quality ; v.12, no. 6
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Physical Description:103 p.
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record_format marc
spelling Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.
Bradford, England : Emerald Group Publishing, c2002.
103 p.
Managing service quality ; v.12, no. 6
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services Management.
Customer services Quality control.
Electronic books.
Chapman, R. L. (Ross L.)
Dean, Alison M.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=232304 Click to View
language English
format Electronic
eBook
author2 Chapman, R. L.
Dean, Alison M.
ProQuest (Firm)
author_facet Chapman, R. L.
Dean, Alison M.
ProQuest (Firm)
ProQuest (Firm)
author2_variant r l c rl rlc
a m d am amd
author2_fuller (Ross L.)
author2_role TeilnehmendeR
TeilnehmendeR
TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Chapman, R. L.
title Innovation and quality improvement in service organizations
spellingShingle Innovation and quality improvement in service organizations
Managing service quality ;
title_full Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.
title_fullStr Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.
title_full_unstemmed Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman.
title_auth Innovation and quality improvement in service organizations
title_new Innovation and quality improvement in service organizations
title_sort innovation and quality improvement in service organizations
series Managing service quality ;
series2 Managing service quality ;
publisher Emerald Group Publishing,
publishDate 2002
physical 103 p.
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 I66 42002
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=232304
illustrated Not Illustrated
oclc_num 133160400
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is_hierarchy_title Innovation and quality improvement in service organizations
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