Service quality measurement : issues and perspectives / / L.L.R. Rodrigues ... [et al.].
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| TeilnehmendeR: | |
| Year of Publication: | 2013 |
| Language: | English |
| Online Access: | |
| Physical Description: | xii, 69 p. :; ill. (some col.) |
| Notes: | Cover title. |
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| Bibliography: | Includes bibliographical references. |
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| ISBN: | 9783954890521 9783954895526 (electronic bk.) |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | L.L.R. Rodrigues ... [et al.]. |