Service quality measurement : issues and perspectives / / L.L.R. Rodrigues ... [et al.].
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|---|---|
| TeilnehmendeR: | |
| Year of Publication: | 2013 |
| Language: | English |
| Online Access: | |
| Physical Description: | xii, 69 p. :; ill. (some col.) |
| Notes: | Cover title. |
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| LEADER | 01332nam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 5001324041 | ||
| 003 | MiAaPQ | ||
| 005 | 20200520144314.0 | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 130805s2013 gw d sb 000 0 eng d | ||
| 020 | |z 9783954890521 | ||
| 020 | |a 9783954895526 (electronic bk.) | ||
| 035 | |a (MiAaPQ)5001324041 | ||
| 035 | |a (Au-PeEL)EBL1324041 | ||
| 035 | |a (CaPaEBR)ebr10735005 | ||
| 035 | |a (OCoLC)854977213 | ||
| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.335 |b .S47 2013 | |
| 245 | 0 | 0 | |a Service quality measurement |h [electronic resource] : |b issues and perspectives / |c L.L.R. Rodrigues ... [et al.]. |
| 260 | |a Hamburg : |b Anchor Academic Pub., |c 2013. | ||
| 300 | |a xii, 69 p. : |b ill. (some col.) | ||
| 500 | |a Cover title. | ||
| 504 | |a Includes bibliographical references. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Consumer satisfaction |x Evaluation. | |
| 650 | 0 | |a Customer services |x Evaluation. | |
| 650 | 0 | |a Service industries |x Quality control. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Rodrigues, L. L. R. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1324041 |z Click to View |