Customer satisfaction research management : : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / / Derek R. Allen.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2004. 2004 |
| Year of Publication: | 2004 |
| Language: | English |
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| Physical Description: | 1 online resource (264 pages) :; illustrations |
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