Handbook of CRM : achieving excellence in customer management / / Adrian Payne.
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| Year of Publication: | 2006 |
| Language: | English |
| Online Access: | |
| Physical Description: | xx, 438 p. :; ill. |
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| Bibliography: | Includes bibliographical references and index. |
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| ISBN: | 0750664371 (hbk.) |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Adrian Payne. |