Handbook of CRM : achieving excellence in customer management / / Adrian Payne.
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Year of Publication: | 2006 |
Language: | English |
Online Access: | |
Physical Description: | xx, 438 p. :; ill. |
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050 | 4 | |a HF5415.5 |b .P39 2006 | |
082 | 0 | 4 | |a 658.812 |2 22 |
100 | 1 | |a Payne, Adrian. | |
245 | 1 | 0 | |a Handbook of CRM |h [electronic resource] : |b achieving excellence in customer management / |c Adrian Payne. |
260 | |a Amsterdam ; |a London : |b Elsevier Butterworth-Heinemann, |c 2006. | ||
300 | |a xx, 438 p. : |b ill. | ||
504 | |a Includes bibliographical references and index. | ||
533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Customer relations. | |
650 | 0 | |a Relationship marketing |x Management. | |
655 | 4 | |a Electronic books. | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=255230 |z Click to View |