Beyond the ultimate question : : a systematic approach to improve customer loyalty / / Bob E. Hayes.
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Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2009. |
Year of Publication: | 2009 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (432 pages) :; illustrations |
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Bibliography: | Includes bibliographical references and index. |
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ISBN: | 9780873897723 (alk. paper) 0873897722 (alk. paper) 9780873897723 |
Hierarchical level: | Monograph |
Statement of Responsibility: | Bob E. Hayes. |