Customer satisfaction research management : : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / / Derek R. Allen.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2004. 2004 |
| Year of Publication: | 2004 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (264 pages) :; illustrations |
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5003002506 |
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(MiAaPQ)5003002506 (Au-PeEL)EBL3002506 (CaPaEBR)ebr10898773 (OCoLC)889314421 |
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bib_alma |
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Allen, Danica R., 1959- author. Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. Milwaukee, Wisconsin : ASQ Quality Press, 2004. 2004 1 online resource (264 pages) : illustrations text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references and index. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Consumer satisfaction Research. Customer loyalty Research. Customer services Quality control Research. Customer services Management Research. Marketing research Management. Electronic books. American Society for Quality. Print version: Allen, Danica R., 1959- Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. Milwaukee, Wisconsin : ASQ Quality Press, c2004 xv, 248 pages 9780873895934 2004003921 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002506 Click to View |
| language |
English |
| format |
eBook |
| author |
Allen, Danica R., 1959- |
| spellingShingle |
Allen, Danica R., 1959- Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |
| author_facet |
Allen, Danica R., 1959- American Society for Quality. American Society for Quality. |
| author_variant |
d r a dr dra |
| author_role |
VerfasserIn |
| author2 |
American Society for Quality. |
| author2_role |
TeilnehmendeR |
| author_corporate |
American Society for Quality. |
| author_sort |
Allen, Danica R., 1959- |
| title |
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |
| title_sub |
a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |
| title_full |
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. |
| title_fullStr |
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. |
| title_full_unstemmed |
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. |
| title_auth |
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |
| title_new |
Customer satisfaction research management : |
| title_sort |
customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |
| publisher |
ASQ Quality Press, |
| publishDate |
2004 |
| physical |
1 online resource (264 pages) : illustrations |
| isbn |
9780873895934 |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HF - Commerce |
| callnumber-label |
HF5415 |
| callnumber-sort |
HF 45415.335 A432 42004 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002506 |
| illustrated |
Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658.8/343 |
| dewey-sort |
3658.8 3343 |
| dewey-raw |
658.8/343 |
| dewey-search |
658.8/343 |
| oclc_num |
889314421 |
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(MiAaPQ)5003002506 (Au-PeEL)EBL3002506 (CaPaEBR)ebr10898773 (OCoLC)889314421 |
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / |
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