Customer satisfaction research management : : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / / Derek R. Allen.
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Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2004. 2004 |
Year of Publication: | 2004 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (264 pages) :; illustrations |
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Bibliography: | Includes bibliographical references and index. |
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ISBN: | 9780873895934 |
Hierarchical level: | Monograph |
Statement of Responsibility: | Derek R. Allen. |