Call center performance enhancement using simulation and modeling

Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.

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Superior document:Customer access management
:
ProQuest (Firm)
Anton, Jon.
TeilnehmendeR:
Bapat, Vivek, 1967-
Hall, Bill, 1944-
ProQuest (Firm)
Year of Publication:1999
Language:English
Series:Customer access management.
Online Access:
Physical Description:ix, 134 p. :; ill.
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(CaPaEBR)ebr10106693
(OCoLC)923340142
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record_format marc
spelling Anton, Jon.
Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall.
West Lafayette, Ind. : Ichor Business Books, c1999.
ix, 134 p. : ill.
Customer access management
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Call centers.
Electronic books.
Bapat, Vivek, 1967-
Hall, Bill, 1944-
ProQuest (Firm)
Customer access management.
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398632 Click to View
language English
format Electronic
eBook
author Anton, Jon.
spellingShingle Anton, Jon.
Call center performance enhancement using simulation and modeling
Customer access management
author_facet Anton, Jon.
Bapat, Vivek, 1967-
Hall, Bill, 1944-
ProQuest (Firm)
ProQuest (Firm)
author_variant j a ja
author2 Bapat, Vivek, 1967-
Hall, Bill, 1944-
ProQuest (Firm)
author2_variant v b vb
b h bh
author2_role TeilnehmendeR
TeilnehmendeR
TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Anton, Jon.
title Call center performance enhancement using simulation and modeling
title_full Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall.
title_fullStr Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall.
title_full_unstemmed Call center performance enhancement using simulation and modeling [electronic resource] / Jon Anton, Vivek Bapat, Bill Hall.
title_auth Call center performance enhancement using simulation and modeling
title_new Call center performance enhancement using simulation and modeling
title_sort call center performance enhancement using simulation and modeling
series Customer access management
series2 Customer access management
publisher Ichor Business Books,
publishDate 1999
physical ix, 134 p. : ill.
callnumber-first H - Social Science
callnumber-subject HE - Transportation and Communications
callnumber-label HE8788
callnumber-sort HE 48788 A57 41999
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398632
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 923340142
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hierarchy_parent_title Customer access management
is_hierarchy_title Call center performance enhancement using simulation and modeling
container_title Customer access management
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