Working the Phones : : control and resistance in call centres / / Jamie Woodcock.
Call centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book...
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| Place / Publishing House: | London : : Pluto Press,, 2016. |
| Year of Publication: | 2016 |
| Language: | English |
| Physical Description: | 1 online resource (200 pages) |
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Electronic
| DOAB Directory of Open Access Books | Available |