Developments in the call centre industry : : analysis, changes, and challenges / / edited by John Burgess, Julia Connell.
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
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| Superior document: | Routledge studies in business organization and networks |
|---|---|
| TeilnehmendeR: | |
| Place / Publishing House: | [Place of publication not identified] : : Taylor & Francis,, 2006. |
| Year of Publication: | 2006 |
| Language: | English |
| Series: | Routledge studies in business organization and networks.
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| Physical Description: | 1 online resource (xv, 205 pages). |
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| DOAB Directory of Open Access Books | Available |