Cases in call center management : great ideas (th)at work / / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
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| TeilnehmendeR: | |
| Year of Publication: | 2005 |
| Language: | English |
| Online Access: | |
| Physical Description: | x, 356 p. :; ill. |
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| Bibliography: | Includes bibliographical references (p. 341-351) and index. |
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| ISBN: | 1557533423 (pbk.) |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Richard Feinberg, Ko de Ruyter, Lynne Bennington. |