Cases in call center management : great ideas (th)at work / / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
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| Year of Publication: | 2005 |
| Language: | English |
| Online Access: | |
| Physical Description: | x, 356 p. :; ill. |
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| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HE8788 |b .F45 2005 | |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Feinberg, Richard, |d 1950- | |
| 245 | 1 | 0 | |a Cases in call center management |h [electronic resource] : |b great ideas (th)at work / |c Richard Feinberg, Ko de Ruyter, Lynne Bennington. |
| 260 | |a West Lafayette, Ind. : |b Ichor Business Books, |c c2005. | ||
| 300 | |a x, 356 p. : |b ill. | ||
| 504 | |a Includes bibliographical references (p. 341-351) and index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Call centers |x Management |v Case studies. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Ruyter, Ko de. | |
| 700 | 1 | |a Bennington, Lynne. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398625 |z Click to View |