Cases in call center management : great ideas (th)at work /

Cases in call center management : great ideas (th)at work / / Richard Feinberg, Ko de Ruyter, Lynne Bennington.

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ProQuest (Firm)
Feinberg, Richard, 1950-
TeilnehmendeR:
Ruyter, Ko de.
Bennington, Lynne.
ProQuest (Firm)
Year of Publication:2005
Language:English
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Physical Description:x, 356 p. :; ill.
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record_format marc
spelling Feinberg, Richard, 1950-
Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
West Lafayette, Ind. : Ichor Business Books, c2005.
x, 356 p. : ill.
Includes bibliographical references (p. 341-351) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Call centers Management Case studies.
Electronic books.
Ruyter, Ko de.
Bennington, Lynne.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398625 Click to View
language English
format Electronic
eBook
author Feinberg, Richard, 1950-
spellingShingle Feinberg, Richard, 1950-
Cases in call center management great ideas (th)at work /
author_facet Feinberg, Richard, 1950-
Ruyter, Ko de.
Bennington, Lynne.
ProQuest (Firm)
ProQuest (Firm)
author_variant r f rf
author2 Ruyter, Ko de.
Bennington, Lynne.
ProQuest (Firm)
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l b lb
author2_role TeilnehmendeR
TeilnehmendeR
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author_corporate ProQuest (Firm)
author_sort Feinberg, Richard, 1950-
title Cases in call center management great ideas (th)at work /
title_sub great ideas (th)at work /
title_full Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
title_fullStr Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
title_full_unstemmed Cases in call center management [electronic resource] : great ideas (th)at work / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
title_auth Cases in call center management great ideas (th)at work /
title_new Cases in call center management
title_sort cases in call center management great ideas (th)at work /
publisher Ichor Business Books,
publishDate 2005
physical x, 356 p. : ill.
callnumber-first H - Social Science
callnumber-subject HE - Transportation and Communications
callnumber-label HE8788
callnumber-sort HE 48788 F45 42005
genre Electronic books.
genre_facet Case studies.
Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398625
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 923340049
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