Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.
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Superior document: | Customer access management |
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TeilnehmendeR: | |
Year of Publication: | 1999 |
Language: | English |
Series: | Customer access management.
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Online Access: | |
Physical Description: | ix, 134 p. :; ill. |
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001 | 5003398632 | ||
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007 | cr cn||||||||| | ||
008 | 990727s1999 inua sb 001 0 eng | ||
020 | |z 155753182X (pbk. : alk. paper) | ||
035 | |a (MiAaPQ)5003398632 | ||
035 | |a (Au-PeEL)EBL3398632 | ||
035 | |a (CaPaEBR)ebr10106693 | ||
035 | |a (OCoLC)923340142 | ||
040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
050 | 4 | |a HE8788 |b .A57 1999 | |
082 | 0 | 4 | |a 658.8/12 |2 21 |
100 | 1 | |a Anton, Jon. | |
245 | 1 | 0 | |a Call center performance enhancement using simulation and modeling |h [electronic resource] / |c Jon Anton, Vivek Bapat, Bill Hall. |
260 | |a West Lafayette, Ind. : |b Ichor Business Books, |c c1999. | ||
300 | |a ix, 134 p. : |b ill. | ||
490 | 1 | |a Customer access management | |
504 | |a Includes bibliographical references and index. | ||
533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Call centers. | |
655 | 4 | |a Electronic books. | |
700 | 1 | |a Bapat, Vivek, |d 1967- | |
700 | 1 | |a Hall, Bill, |d 1944- | |
710 | 2 | |a ProQuest (Firm) | |
830 | 0 | |a Customer access management. | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398632 |z Click to View |