Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.
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Superior document: | Customer access management |
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Year of Publication: | 1999 |
Language: | English |
Series: | Customer access management.
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Online Access: | |
Physical Description: | ix, 134 p. :; ill. |
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Bibliography: | Includes bibliographical references and index. |
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ISBN: | 155753182X (pbk. : alk. paper) |
Hierarchical level: | Monograph |
Statement of Responsibility: | Jon Anton, Vivek Bapat, Bill Hall. |