Enhancing customer experience in the service industry : : a global perspective /

Enhancing customer experience in the service industry : : a global perspective / / edited by Levent Altinay and Surya Poudel.

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TeilnehmendeR:
Altinay, Levent,
Poudel, Surya,
Place / Publishing House:Newcastle upon Tyne, England : : Cambridge Scholars Publishing,, 2015.
2015
Year of Publication:2015
Language:English
Online Access:
Physical Description:1 online resource (283 pages)
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(CaPaEBR)ebr11216006
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collection bib_alma
record_format marc
spelling Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel.
Newcastle upon Tyne, England : Cambridge Scholars Publishing, 2015.
2015
1 online resource (283 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Includes bibliographical references at the end of each chapters.
Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services Management.
Service industries Customer services.
Service industries Case studies.
Electronic books.
Altinay, Levent, editor.
Poudel, Surya, editor.
Print version: Enhancing customer experience in the service industry : a global perspective. Newcastle upon Tyne, England : Cambridge Scholars Publishing, c2015 vi, 277 pages 9781443884969
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4535001 Click to View
language English
format eBook
author2 Altinay, Levent,
Poudel, Surya,
author_facet Altinay, Levent,
Poudel, Surya,
author2_variant l a la
s p sp
author2_role TeilnehmendeR
TeilnehmendeR
title Enhancing customer experience in the service industry : a global perspective /
spellingShingle Enhancing customer experience in the service industry : a global perspective /
title_sub a global perspective /
title_full Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel.
title_fullStr Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel.
title_full_unstemmed Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay and Surya Poudel.
title_auth Enhancing customer experience in the service industry : a global perspective /
title_new Enhancing customer experience in the service industry :
title_sort enhancing customer experience in the service industry : a global perspective /
publisher Cambridge Scholars Publishing,
publishDate 2015
physical 1 online resource (283 pages)
isbn 9781443886192
9781443884969
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 E543 42015
genre Electronic books.
genre_facet Case studies.
Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4535001
illustrated Not Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.812
dewey-sort 3658.812
dewey-raw 658.812
dewey-search 658.812
oclc_num 935298953
work_keys_str_mv AT altinaylevent enhancingcustomerexperienceintheserviceindustryaglobalperspective
AT poudelsurya enhancingcustomerexperienceintheserviceindustryaglobalperspective
status_str n
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is_hierarchy_title Enhancing customer experience in the service industry : a global perspective /
author2_original_writing_str_mv noLinkedField
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