Enhancing customer experience in the service industry : : a global perspective / / edited by Levent Altinay and Surya Poudel.
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Place / Publishing House: | Newcastle upon Tyne, England : : Cambridge Scholars Publishing,, 2015. 2015 |
Year of Publication: | 2015 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (283 pages) |
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008 | 160621t20152015enk ob 000 0 eng d | ||
020 | |z 9781443884969 | ||
020 | |a 9781443886192 |q (electronic bk.) | ||
035 | |a (MiAaPQ)5004535001 | ||
035 | |a (Au-PeEL)EBL4535001 | ||
035 | |a (CaPaEBR)ebr11216006 | ||
035 | |a (CaONFJC)MIL876350 | ||
035 | |a (OCoLC)935298953 | ||
040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
050 | 4 | |a HF5415.5 |b .E543 2015 | |
082 | 0 | |a 658.812 |2 23 | |
245 | 0 | 0 | |a Enhancing customer experience in the service industry : |b a global perspective / |c edited by Levent Altinay and Surya Poudel. |
264 | 1 | |a Newcastle upon Tyne, England : |b Cambridge Scholars Publishing, |c 2015. | |
264 | 4 | |c 2015 | |
300 | |a 1 online resource (283 pages) | ||
336 | |a text |2 rdacontent | ||
337 | |a computer |2 rdamedia | ||
338 | |a online resource |2 rdacarrier | ||
504 | |a Includes bibliographical references at the end of each chapters. | ||
588 | |a Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016). | ||
590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Customer services |x Management. | |
650 | 0 | |a Service industries |x Customer services. | |
650 | 0 | |a Service industries |v Case studies. | |
655 | 4 | |a Electronic books. | |
700 | 1 | |a Altinay, Levent, |e editor. | |
700 | 1 | |a Poudel, Surya, |e editor. | |
776 | 0 | 8 | |i Print version: |t Enhancing customer experience in the service industry : a global perspective. |d Newcastle upon Tyne, England : Cambridge Scholars Publishing, c2015 |h vi, 277 pages |z 9781443884969 |
797 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4535001 |z Click to View |