Your customers' perception of quality : : what it means to your bottom line and how to control it / / Baboo Kureemun, Robert Fantina.
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| Place / Publishing House: | Boca Raton, Florida ;, London, [England] ;, New York : : CRC Press,, 2011. 2011 |
| Year of Publication: | 2011 |
| Language: | English |
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| Physical Description: | 1 online resource (216 pages) :; illustrations |
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