Working the phones : : control and resistance in call centres / / Jamie Woodcock.
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does t...
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Place / Publishing House: | London, [England] : : Pluto Press,, 2017. ©2017 |
Year of Publication: | 2017 |
Language: | English |
Physical Description: | 1 online resource (202 pages) |
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Woodcock, Jamie, author. Working the phones : control and resistance in call centres / Jamie Woodcock. London, [England] : Pluto Press, 2017. ©2017 1 online resource (202 pages) text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references and index. Description based on online resource; title from PDF title page (ebrary, viewed June 20, 2017). *Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. CC BY-NC-ND Call centers Social aspects Great Britain. Call center agents Great Britain. 0-7453-9906-1 0-7453-9908-8 |
language |
English |
format |
eBook |
author |
Woodcock, Jamie, |
spellingShingle |
Woodcock, Jamie, Working the phones : control and resistance in call centres / |
author_facet |
Woodcock, Jamie, |
author_variant |
j w jw |
author_role |
VerfasserIn |
author_sort |
Woodcock, Jamie, |
title |
Working the phones : control and resistance in call centres / |
title_sub |
control and resistance in call centres / |
title_full |
Working the phones : control and resistance in call centres / Jamie Woodcock. |
title_fullStr |
Working the phones : control and resistance in call centres / Jamie Woodcock. |
title_full_unstemmed |
Working the phones : control and resistance in call centres / Jamie Woodcock. |
title_auth |
Working the phones : control and resistance in call centres / |
title_new |
Working the phones : |
title_sort |
working the phones : control and resistance in call centres / |
publisher |
Pluto Press, |
publishDate |
2017 |
physical |
1 online resource (202 pages) |
isbn |
1-78680-014-4 0-7453-9906-1 0-7453-9908-8 |
callnumber-first |
H - Social Science |
callnumber-subject |
HE - Transportation and Communications |
callnumber-label |
HE8788 |
callnumber-sort |
HE 48788 W663 42017 |
geographic_facet |
Great Britain. |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.812 |
dewey-sort |
3658.812 |
dewey-raw |
658.812 |
dewey-search |
658.812 |
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is_hierarchy_title |
Working the phones : control and resistance in call centres / |
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