Working the phones : : control and resistance in call centres / / Jamie Woodcock.
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does t...
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| Place / Publishing House: | London, [England] : : Pluto Press,, 2017. ©2017 |
| Year of Publication: | 2017 |
| Language: | English |
| Physical Description: | 1 online resource (202 pages) |
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| DOAB Directory of Open Access Books | Available |