Measuring customer satisfaction and loyalty : : survey design, use, and statistical analysis methods / / Bob E. Hayes.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2008. |
| Year of Publication: | 2008 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (311 pages) :; illustrations |
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