Measuring customer satisfaction and loyalty : : survey design, use, and statistical analysis methods / / Bob E. Hayes.
Saved in:
| VerfasserIn: | |
|---|---|
| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2008. |
| Year of Publication: | 2008 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (311 pages) :; illustrations |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Bibliography: | Includes bibliographical references (pages 275-280) and index. |
|---|---|
| ISBN: | 0873897439 9780873897433 |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Bob E. Hayes. |