Measuring customer satisfaction and loyalty : : survey design, use, and statistical analysis methods / / Bob E. Hayes.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2008. |
| Year of Publication: | 2008 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (311 pages) :; illustrations |
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5003002609 |
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(MiAaPQ)5003002609 (Au-PeEL)EBL3002609 (CaPaEBR)ebr10929568 (OCoLC)893682605 |
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Hayes, Bob E., 1963- author. Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. Third edition. Milwaukee, Wisconsin : ASQ Quality Press, 2008. 1 online resource (311 pages) : illustrations text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references (pages 275-280) and index. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Consumer satisfaction Statistical methods. Questionnaires. Electronic books. Print version: Hayes, Bob E. Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods. Milwaukee, Wisconsin : ASQ Quality Press, 2008 xxiii, 287 pages ; 24 cm 9780873897433 (OCoLC)ocn227573879 (DLC)10929568 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002609 Click to View |
| language |
English |
| format |
eBook |
| author |
Hayes, Bob E., 1963- |
| spellingShingle |
Hayes, Bob E., 1963- Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / |
| author_facet |
Hayes, Bob E., 1963- |
| author_variant |
b e h be beh |
| author_role |
VerfasserIn |
| author_sort |
Hayes, Bob E., 1963- |
| title |
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / |
| title_sub |
survey design, use, and statistical analysis methods / |
| title_full |
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. |
| title_fullStr |
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. |
| title_full_unstemmed |
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes. |
| title_auth |
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / |
| title_new |
Measuring customer satisfaction and loyalty : |
| title_sort |
measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / |
| publisher |
ASQ Quality Press, |
| publishDate |
2008 |
| physical |
1 online resource (311 pages) : illustrations |
| edition |
Third edition. |
| isbn |
9780873897433 |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HF - Commerce |
| callnumber-label |
HF5415 |
| callnumber-sort |
HF 45415.335 H39 42008 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002609 |
| illustrated |
Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658.8/12 |
| dewey-sort |
3658.8 212 |
| dewey-raw |
658.8/12 |
| dewey-search |
658.8/12 |
| oclc_num |
893682605 |
| work_keys_str_mv |
AT hayesbobe measuringcustomersatisfactionandloyaltysurveydesignuseandstatisticalanalysismethods |
| status_str |
n |
| ids_txt_mv |
(MiAaPQ)5003002609 (Au-PeEL)EBL3002609 (CaPaEBR)ebr10929568 (OCoLC)893682605 |
| is_hierarchy_title |
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / |
| _version_ |
1792330828803473409 |
| fullrecord |
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