Measuring customer satisfaction and loyalty : : survey design, use, and statistical analysis methods / / Bob E. Hayes.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2008. |
| Year of Publication: | 2008 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (311 pages) :; illustrations |
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| 020 | |z 0873897439 | ||
| 020 | |a 9780873897433 |q (electronic bk.) | ||
| 035 | |a (MiAaPQ)5003002609 | ||
| 035 | |a (Au-PeEL)EBL3002609 | ||
| 035 | |a (CaPaEBR)ebr10929568 | ||
| 035 | |a (OCoLC)893682605 | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.335 |b .H39 2008 | |
| 082 | 0 | |a 658.8/12 |2 22 | |
| 100 | 1 | |a Hayes, Bob E., |d 1963- |e author. | |
| 245 | 1 | 0 | |a Measuring customer satisfaction and loyalty : |b survey design, use, and statistical analysis methods / |c Bob E. Hayes. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2008. | |
| 300 | |a 1 online resource (311 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 275-280) and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Consumer satisfaction |x Statistical methods. | |
| 650 | 0 | |a Questionnaires. | |
| 655 | 4 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Hayes, Bob E. |t Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods. |d Milwaukee, Wisconsin : ASQ Quality Press, 2008 |h xxiii, 287 pages ; 24 cm |z 9780873897433 |w (OCoLC)ocn227573879 |w (DLC)10929568 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002609 |z Click to View |