QUIS 9 symposium : service excellence in management / / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
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| TeilnehmendeR: | |
| Year of Publication: | 2005 |
| Language: | English |
| Series: | Managing service quality an international journal ;
v.15, no. 2 |
| Online Access: | |
| Physical Description: | 91 p. |
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| 050 | 4 | |a HF5415.5 |b .Q857 2005 | |
| 245 | 0 | 0 | |a QUIS 9 symposium |h [electronic resource] : |b service excellence in management / |c guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. |
| 260 | |a Bradford, England : |b Emerald Group Publishing, |c c2005. | ||
| 300 | |a 91 p. | ||
| 490 | 0 | |a Managing service quality an international journal ; |v v.15, no. 2 | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Service industries. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Evardsson, Bo. | |
| 700 | 1 | |a Gustafsson, Anders. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=233865 |z Click to View |