QUIS 9 symposium : service excellence in management / / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
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| Year of Publication: | 2005 |
| Language: | English |
| Series: | Managing service quality an international journal ;
v.15, no. 2 |
| Online Access: | |
| Physical Description: | 91 p. |
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| ISBN: | 1845441044 |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. |