What great service leaders know and do : : creating breakthroughs in service firm /

What great service leaders know and do : : creating breakthroughs in service firm / / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.

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Bibliographic Details
VerfasserIn:
Heskett, James L.,
Sasser, W. Earl,
Schlesinger, Leonard A.,
TeilnehmendeR:
Sasser, W. Earl,
Schlesinger, Leonard A.,
Place / Publishing House:Oakland, California : : Berrett-Koehler Publishers, Inc.,, 2015.
2015
Year of Publication:2015
Language:English
Online Access:
Physical Description:1 online resource (289 pages) :; illustrations, tables
Notes:Includes index.
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ctrlnum (MiAaPQ)5002055207
(Au-PeEL)EBL2055207
(CaPaEBR)ebr11081605
(CaONFJC)MIL816096
(OCoLC)929986026
collection bib_alma
record_format marc
spelling Heskett, James L., author.
What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
Oakland, California : Berrett-Koehler Publishers, Inc., 2015.
2015
1 online resource (289 pages) : illustrations, tables
text rdacontent
computer rdamedia
online resource rdacarrier
Includes index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services.
Service industries Management.
Electronic books.
Sasser, W. Earl, author.
Schlesinger, Leonard A., author.
Print version: Heskett, James L. What great service leaders know and do : creating breakthroughs in service firm. Oakland, California : Berrett-Koehler Publishers, Inc., c2015 viii, 275 pages 9781626565845 2015016144
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2055207 Click to View
language English
format eBook
author Heskett, James L.,
Sasser, W. Earl,
Schlesinger, Leonard A.,
spellingShingle Heskett, James L.,
Sasser, W. Earl,
Schlesinger, Leonard A.,
What great service leaders know and do : creating breakthroughs in service firm /
author_facet Heskett, James L.,
Sasser, W. Earl,
Schlesinger, Leonard A.,
Sasser, W. Earl,
Schlesinger, Leonard A.,
author_variant j l h jl jlh
w e s we wes
l a s la las
author_role VerfasserIn
VerfasserIn
VerfasserIn
author2 Sasser, W. Earl,
Schlesinger, Leonard A.,
author2_role TeilnehmendeR
TeilnehmendeR
author_sort Heskett, James L.,
title What great service leaders know and do : creating breakthroughs in service firm /
title_sub creating breakthroughs in service firm /
title_full What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
title_fullStr What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
title_full_unstemmed What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
title_auth What great service leaders know and do : creating breakthroughs in service firm /
title_new What great service leaders know and do :
title_sort what great service leaders know and do : creating breakthroughs in service firm /
publisher Berrett-Koehler Publishers, Inc.,
publishDate 2015
physical 1 online resource (289 pages) : illustrations, tables
isbn 9781626565852 (e-book)
9781626565869 (e-book)
9781626565845
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 H475 42015
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2055207
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.4/092
dewey-sort 3658.4 292
dewey-raw 658.4/092
dewey-search 658.4/092
oclc_num 929986026
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is_hierarchy_title What great service leaders know and do : creating breakthroughs in service firm /
author2_original_writing_str_mv noLinkedField
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