What great service leaders know and do : : creating breakthroughs in service firm / / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
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Place / Publishing House: | Oakland, California : : Berrett-Koehler Publishers, Inc.,, 2015. 2015 |
Year of Publication: | 2015 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (289 pages) :; illustrations, tables |
Notes: | Includes index. |
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(MiAaPQ)5002055207 (Au-PeEL)EBL2055207 (CaPaEBR)ebr11081605 (CaONFJC)MIL816096 (OCoLC)929986026 |
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Heskett, James L., author. What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. Oakland, California : Berrett-Koehler Publishers, Inc., 2015. 2015 1 online resource (289 pages) : illustrations, tables text rdacontent computer rdamedia online resource rdacarrier Includes index. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer services. Service industries Management. Electronic books. Sasser, W. Earl, author. Schlesinger, Leonard A., author. Print version: Heskett, James L. What great service leaders know and do : creating breakthroughs in service firm. Oakland, California : Berrett-Koehler Publishers, Inc., c2015 viii, 275 pages 9781626565845 2015016144 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2055207 Click to View |
language |
English |
format |
eBook |
author |
Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A., |
spellingShingle |
Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A., What great service leaders know and do : creating breakthroughs in service firm / |
author_facet |
Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A., Sasser, W. Earl, Schlesinger, Leonard A., |
author_variant |
j l h jl jlh w e s we wes l a s la las |
author_role |
VerfasserIn VerfasserIn VerfasserIn |
author2 |
Sasser, W. Earl, Schlesinger, Leonard A., |
author2_role |
TeilnehmendeR TeilnehmendeR |
author_sort |
Heskett, James L., |
title |
What great service leaders know and do : creating breakthroughs in service firm / |
title_sub |
creating breakthroughs in service firm / |
title_full |
What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. |
title_fullStr |
What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. |
title_full_unstemmed |
What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. |
title_auth |
What great service leaders know and do : creating breakthroughs in service firm / |
title_new |
What great service leaders know and do : |
title_sort |
what great service leaders know and do : creating breakthroughs in service firm / |
publisher |
Berrett-Koehler Publishers, Inc., |
publishDate |
2015 |
physical |
1 online resource (289 pages) : illustrations, tables |
isbn |
9781626565852 (e-book) 9781626565869 (e-book) 9781626565845 |
callnumber-first |
H - Social Science |
callnumber-subject |
HF - Commerce |
callnumber-label |
HF5415 |
callnumber-sort |
HF 45415.5 H475 42015 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2055207 |
illustrated |
Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.4/092 |
dewey-sort |
3658.4 292 |
dewey-raw |
658.4/092 |
dewey-search |
658.4/092 |
oclc_num |
929986026 |
work_keys_str_mv |
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status_str |
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ids_txt_mv |
(MiAaPQ)5002055207 (Au-PeEL)EBL2055207 (CaPaEBR)ebr11081605 (CaONFJC)MIL816096 (OCoLC)929986026 |
is_hierarchy_title |
What great service leaders know and do : creating breakthroughs in service firm / |
author2_original_writing_str_mv |
noLinkedField noLinkedField |
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